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Refund and Cancellation Policy

Last updated: 28 August 2026
Effective from: 28 August 2026

This Policy explains when a payment made on JuicyChat (juicychat.in) can be refunded, and how to claim. It forms part of our Terms and Conditions.

1. What you are buying

1.1. A Paid Session is a time-limited grant of continued access to the Service. Sessions are sold in more than one duration, starting at ₹7. The current prices and durations are set out on our Pricing page, and the price of the session you chose is shown on the payment page before you pay.

1.2. It is a digital service that is delivered and consumed immediately. Access begins as soon as your payment is verified, and the time runs continuously from that moment.

1.3. There is no physical product, no shipping, and nothing to return.

2. Cancellation

2.1. There is nothing to cancel. A Paid Session is a single, one-time purchase. It does not renew, it does not create a subscription, and no recurring mandate or standing instruction is set up. We will never charge you again automatically, because we have no ability to do so — payment is initiated by you, from your own UPI application, each time.

2.2. Because access is granted immediately on verification, a Paid Session cannot be cancelled once it has started.

2.3. You may simply stop using the Service at any time.

3. Refunds — the general rule

3.1. A Paid Session is non-refundable.

3.2. This is because the service purchased is consumed immediately on delivery. Once access has been granted and the session has begun, the thing you paid for has been provided.

3.3. In particular, we do not refund because:

  1. you did not use all of the time you purchased;
  2. you changed your mind after access was granted;
  3. you did not enjoy the conversation, or a Character did not respond the way you hoped. Replies are generated by an AI model and vary — this is the nature of the Service and is described in our Terms.

4. Refunds — where the Service failed

Section 3 does not apply where you paid and the Service did not work. This Section does.

4.1. You are entitled to a remedy if a technical failure prevented you from receiving the service you paid for. This includes, without limitation:

  1. no reply was generated — you sent messages and the Character did not respond, or responded with an error;
  2. the session did not open — access was not granted, or the paid time did not start after your payment was verified;
  3. the session was lost — access ended early through a fault on our side;
  4. the Service was unavailable during the period you paid for;
  5. your genuine payment was not matched by our automated check and access was never granted — including where you sent less than the price by mistake and no session opened.

4.2. The remedy. We will, at our discretion and in consultation with you, either:

  1. restore the session — grant you a replacement Paid Session of the same duration; or
  2. refund the amount paid, to the UPI account from which it was sent.

4.3. Where a refund is made, it will be processed within five (5) to seven (7) working days of us accepting the claim. The time taken for the amount to appear in your account thereafter depends on your bank or UPI provider.

4.4. A restored session is provided immediately on acceptance of the claim and does not require you to pay again.

5. How to claim

5.1. All claims must be made by email, to:

juicychat.in@gmail.com

5.2. Please include:

  1. the UPI transaction reference (UTR) or transaction ID for the payment;
  2. the date and approximate time of the payment;
  3. the amount paid;
  4. a short description of what went wrong;
  5. the mobile number you paid with, or the payment screenshot, attached to the email. Either lets us match your claim to the record quickly.

5.3. Time limit. A claim must be made within seven (7) days of the payment.

5.4. Acknowledgement. We will acknowledge your claim within three (3) working days.

5.5. Decision. We will tell you our decision, and the reason for it, within seven (7) working days of acknowledging the claim.

6. Payments that were never verified

6.1. Access is granted only after an automated check matches what you gave us — your mobile number, or a reference read from your screenshot — against a payment we have actually received. That check can fail even though you paid.

6.2. If you paid and were refused access, that is a Section 4 claim and you are entitled to a remedy. It is not a reason for us to keep the money. Write to us at juicychat.in@gmail.com with your transaction reference and we will verify the payment manually.

6.3. If you did not in fact pay, no remedy is due, and repeated claims of this kind may result in access being suspended under Clause 6 of our Terms.

7. Duplicate and repeated payments

7.1. If you paid twice for the same session by mistake, tell us and we will refund the duplicate amount under Section 4.3.

7.2. Presenting a payment that has already been used to obtain access — by mobile number, by screenshot, or one after the other — does not create a new entitlement, and does not entitle you to a refund. Each payment opens one session.

8. Contact

Email: juicychat.in@gmail.com
Telephone: 6264263300
Location: Korba, Chhattisgarh, India
Working hours: Monday to Saturday, 10:00 to 18:00 IST

JuicyChat is operated by Shahzeb Ansari.